FAQ's

Just head to mitchellsgympie.shop, browse through our categories including fresh produce, pantry staples, dairy, and ready-made salads. Add your items to your cart, choose between Click & Collect or Home Delivery, and complete the secure checkout process.

You don’t need an account to place a one-off order, but we recommend creating one. It lets you save your delivery details, access order history, and easily reorder your regular favourites.

Yes! Our website is mobile-friendly, so you can easily order from your smartphone, tablet, or computer.

There’s no minimum spend for Click & Collect. For Home Delivery, a minimum order value may apply based on your location. This will be displayed at checkout if relevant.

Yes! If you're logged in, you can favourite items by clicking the ⭐ icon next to each product. This makes reordering a breeze.

Absolutely! We offer delivery throughout Gympie and selected nearby areas. You’ll be able to check if your address is eligible during checkout.

We deliver Monday to Friday, and in most cases, orders placed before 10am will be eligible for same-day delivery (subject to availability). Orders placed later in the day will be scheduled for the next available delivery window.

Delivery fees vary based on your location and order size. We aim to keep delivery affordable and offer free delivery for qualifying orders.

It’s easy. Order online, choose your preferred pickup date and time, and we’ll have your box freshly packed and ready to go. Collection is from our store at 33 Graham St, Gympie. Just follow the signs for online order pickup.

Yes – just make sure they have your order confirmation email or text handy.

We’re proud to support local. Much of our produce comes directly from Gympie region growers, with additional supply from trusted partners at the Brisbane Produce Markets.

Orders are packed fresh on the day of pickup or delivery by our experienced team, so you’re always getting the best quality produce.

If an item isn’t available, we’ll try to substitute it with something similar in quality and value. If we’re unable to find a suitable substitute, we’ll remove the item from your order and adjust your total accordingly. You can leave a note at checkout if you’d prefer no substitutions.

We stand behind our quality. If something isn’t right, please get in touch with us within 24 hours of receiving your order and we’ll organise a refund, replacement, or credit.

We accept Visa, Mastercard, and other secure card payments online. Payments are processed safely via encrypted payment gateways.

Yes, your security is important to us. Our site uses SSL encryption and industry-standard payment processors to ensure your information stays safe.

We handle refunds and returns on a case-by-case basis, with a focus on customer satisfaction. Please contact us within 24 hours if there’s an issue with your order and we’ll make it right.

If you need to change or cancel an order, contact us as soon as possible on (07) 5482 9483. We’ll do our best to accommodate changes if the order hasn’t been packed yet.

You can call us on (07) 5482 9483 or email mitchellsfv@outlook.com. Our team is here Monday to Friday and happy to help with any queries.

Yes! You’ll be able to leave notes for our delivery drivers at checkout—such as where to leave your order if you’re not home.

Yes, we supply many local cafes, aged care homes, and hospitality venues. If you’re a business customer, please get in touch and we’ll set you up with a wholesale account.

Follow us on Facebook and Instagram for the latest specials, seasonal offers, and updates. You can also subscribe to our newsletter during checkout.

Yes! We’re working to reduce waste. If you receive your order in a Mitchell’s box, please return it next time or leave it out for collection—help us recycle and keep Gympie green! ♻️

We’re working on something exciting—stay tuned for announcements about our rewards and loyalty program soon.